Did you know that people with disability can access a translator for free, and with minimal hassle, to support them when speaking with us?
My Plan Manager uses the Australian Government’s Translating and Interpreting Service (TIS National), which has translators in 160 different languages.
To access a translator, just call the TIS on 131 450 and request to speak to a translator/interpreter in your preferred language. You can then advise the TIS that you would like to call My Plan Manager on 1800 274 233. Our opening hours are 8am-5.30pm, Monday to Friday (ACDT).
The TIS will then call My Plan Manager with all parties conferenced on the call, and begin translation and interpreting of the discussion.
For more information on the TIS, click here: www.tisnational.gov.au/
